![]() ![]() This can be done by by viewing the Windows Device Manager. After WMDC is installed, once again determine if the URC remote is connected to the laptop or computer. To verify that WMDC is installed, you can go to (Windows) Settings, Apps & Features to determine if the apps installed properly (as shown below): Let the WMDC application install on the laptop or computer. Locate the Install MDC button from the Complete Control Program "Tools" menu (as shown below). To install MDC (aka: WMDC) on you laptop or computer, follow the steps listed below: Note: WMDC is no longer included/installed in Windows 10 and we have created an easy way to install it directly from the Complete Control Program (with no additional downloads required). If WMDC is installed, you can then skip to Step #5 and simply install the correct driver. If the remote is listed under "Mobile devices" as " URC USB Sync MX2", check to see if WMDC is installed. The remote showing up as an "Unknown Device" means that the correct driver is not installed and will need to be installed on the laptop or computer. In Device Manager, the remote will be listed under "Other Devices", "Unknown Device" if WMDC is NOT installed. To access the Device Manager, right-click on the Windows Start Menu and then select "Device Manager": This can be done by checking if the device is connected by viewing the Windows Device Manager. ![]() NEW LAPTOP OR COMPUTER OR IF WMDC (Windows Mobile Device Center) is NOT INSTALLEDÄetermine if the URC remote is currently connected to the laptop or computer. If the remote goes to sleep, simply press any button to wake it back up. See Step #4 below for instructions on adjusting the display backlight time. Make sure the remote remains awake the entire time during the driver update! You may want to put the remote on its charging cradle or adjust the amount of time that the display remains on. Keep the remote awake during driver installation and updating! These remotes require WMDC (Windows Mobile Device Center) to be installed on the laptop or computer. This was previously called ActiveSync prior to February 2007. ![]() The URC remote controls listed above use WMDC (Windows Mobile Device Center) when connected via USB. This article details the procedure for fixing these connection and download issues when using the Complete Control Program software. This can be especially true if it is a new laptop or computer and has never previously connected to these URC remotes or if WMDC (Windows Mobile Device Center) is not installed. In some cases, a computer or laptop may not be able to connect or download to the remotes listed above. Problem: Can't Connect or Download - MX-980, MX-5000 and MX-6000 Handheld Remote Controls ![]()
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